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Serving Success 3-Month Coaching Experience Academy
WEEK ONE - Discovering Your Truth
WELCOME TO WEEK ONE VIDEO!! (11:11)
Vision Kit
Mission Kit
Core Values Kit
Philosophy
Professional Goals
End of Week One Survey
WEEK TWO & THREE - Mindset & Strengths
Discover & Develop Your Mindset & Strengths (6:25)
Mindset Quiz & Video (0:55)
Fixed Mindset vs Growth Mindset (13:23)
Discipline (20:03)
Growth Mindset Activities
Self-reflection Video and Question Prompts (4:54)
WEEK FOUR & FIVE - Customer Service & The Customer Journey
Customer Service Info Starter Kit (10:39)
The ABC's of Customer Service in Child Care training video (102:27)
*BONUS* The ABC's of Customer Service in Child Care (prerecorded animation training ~PERFECT for Staff Onboarding and Continued training) (36:46)
The Customer Journey Map (24:16)
WEEK SIX & SEVEN - All About Client Success
First Impressions Matter (34:33)
All-Inclusive Family Handbook Video Review & Editable Family Handbook Download (Optional) (38:56)
Setting up Your Parent Portal (19:22)
Pros & Cons of a Parent Portal (8:28)
Finding Your Ideal Client (Worksheet)
5 Ways to Build DEEP Business Relationships Video & Card Download (14:58)
WEEK EIGHT & NINE - All About Employee Success
All-Inclusive Employee Handbook Video Review & Editable Client Handbook Download (Optional) (60:39)
Top 5 Employee Retention Tips! The change you want to see for your tomorrows must be implemented Today!
Sample Non-Disclosure and Non-Compete Agreements
How to Create a Virtual Applicant Kit for Prospective Employees (32:01)
How to Create a Teacher Resource & Class Management Binder (7:24)
How to Create a Yearly Organizer/Planner for You & Your Leadership Team (73:06)
Setting up Your Employee Portal for Success
Creating a System for Continued Staff Training & Development
WEEK TEN & ELEVEN - All About Program Success
School Transportation Basics Video & Forms (19:12)
Transportation Safety Course with Certificate! Not all states require programs to take driver safety training. Exceed Expectations!
Building a Brand Ambassador Program for your Top Clients (24:52)
Behavior Management & Behavior Guide Video and The Original Behavior Escalation Form (31:57)
Tour & Welcome Packet Success! (22:30)
Using Coupons as a Loyalty Program
Creating a System for Continued Staff Training & Development
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