LIVE - The ABC's of Customer Service in Child Care

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LIVE - The ABC's of Customer Service in Child Care

Live Zoom Class for Individuals or Groups!

This option is perfect for Directors, Administrators, teaching staff, and new hires who prefer direct dialogue and engagement with our Course Instructor.

What's included?

This course features the following downloads:

  • The ABC's of Customer Service in Child Care Notebook
  • Top 12 Customer Service Phrases for Child Care Providers Poster
  • Customer Service Language in Child Care Programs Script Sheet
  • Ten things you Shouldn't do when working with Upset Clients
  • Post Assessment
  • Five Professional Certificates (add $10 for each additional personalized certificate)
  • Plus a FREE resource "Body Language for Dummies Cheat Sheet" (available online without purchase)

Live Zoom classes are recorded. A copy of the recorded Live Zoom class will be emailed to the purchaser once requested.

Your Instructor

Frances Davis
Frances Davis

As a child care business owner with over 20 years in child care, I have seen first hand how customer service can cause a gain or loss in clientele.

Through best practice and proven strategies, you can prepare your staff to deliver outstanding customer care which can cause your business to grow and retain loyal clients who tell others about your business and services.

Frequently Asked Questions

When does the course start and finish?
The course is a Live training which you will schedule after your payment has been made.
Will I receive a replay with this purchase?
The course fee covers the Live training only. You will have an option to purchase the replay during checkout. You will receive the replay within 72 hours after the Live training.
What if I am unhappy with the course?
We would never want you to be unhappy! If you change your mind about the training 48 hours prior to the scheduled training date you will receive full reimbursement. If you cancel the training within 48 hours of the scheduled training, you will receive a refund equivalent to 50% of your original purchase price. There is no refund once the Live training is complete.

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