The Complete Customer Journey Map for Childcare Course

Frances Davis is a visionary entrepreneur and the driving force behind Providers of Purpose Network and Serving Success in Child Care, two groundbreaking consultancy organizations dedicated to transforming childcare businesses and educational programs. Her mission, embodied in the innovative "Serve Well" concept, empowers business owners and childcare professionals to achieve remarkable growth and excellence.

With more than 15 years of diverse professional experience, Frances is a true luminary in the field. Her journey has seen her excel as a childcare center owner, dedicated employer, esteemed adjunct professor, renowned trainer, captivating speaker, influential industry representative, and tireless advocate. Over the years, she has cultivated a unique and invaluable skill set that consistently benefits a wide range of clients seeking to elevate their leadership abilities, enhance their corporate culture, and deliver exceptional services, ultimately fostering unwavering client loyalty.

As a prolific author, Frances has penned over 17 professional training programs and contributed to the acclaimed anthology, *Jumpstart Your Childcare Success…7 Millionaire Secrets to Fast Enrollment, Mainstream Marketing, Parent Attraction, Staff Retention, Abundance And More*. Additionally, she stands as the sole author of the world's first book dedicated to customer service in childcare, *The Heart of Customer Service in Childcare: The Art of Serving Well*.

Frances' visionary aspiration is to revolutionize the childcare industry by cultivating a wave of high-caliber childcare owners and providers who redefine the standard for first-class childcare services, consistently exceeding the expectations of parents and guardians.

While she is an inspirational figure in the childcare realm, Frances's paramount joy remains centered on her family. She prides herself on prioritizing her family and overseeing her home in Richmond, VA, as an example of a harmonious work-life balance.